Start the Year Right with Real Support and Self-Service Tools
Back-to-school season comes for us all. As inevitable as the changing of the seasons, it brings strong emotions—and a long list of operational demands. Anxiety about your systems shouldn’t be one of them. No school business manager has time to dig through outdated PDFs, send “just checking in” emails, or wait on hold while the lunch line stacks up. That’s why we built EduTrak for this moment. When every fee, every form, and every parent question hits at once, your tools, and your support, need to show up ready.
Real Support, Not Just Documentation
EduTrak’s Knowledge Base is the cornerstone of that support. It’s a practical library of walkthroughs, checklists, and how-to’s across every module: Tuition, Food Service, Child Care, Athletics, and Student Fees. Edutrak knowledge base is designed for busy school staff who need fast, specific answers, whether you’re updating settings or troubleshooting a report. Not just a document. A living guide for people under pressure.
When You Need a Human
Even the best help article won’t cover everything. That’s why you can call, email, or chat with a real support specialist, someone who knows EduTrak and understands how schools work. We built our support around speed, continuity, and context. You won’t have to re-explain your issue every time. We track your case, help you pick up where you left off, and follow up fast.
Back-to-school has always been intense. But expectations have shifted. Parents want mobile-friendly tools. Business managers need real-time data. Superintendents expect transparency and we built our support to meet it.
Our team doesn’t just solve problems. We help you avoid them.
To us, our support system isn’t a fallback plan, it’s a vital part of our software. Our team is working hard to keep the Knowledge base up to date with every little problem that arises and every big fix that we can document. When that just isn’t enough, reach out. Our support experts will walk you through every step, trouble shoot any issue or just give you a sense of what’s happening. No needless scripts or run-arounds just help from people who know the system and how it integrates with your school.
Bookmark knowledgebase.edutrak.com. It’s the fastest path to nearly any answer. Each article is designed to be standalone, so it’s easy to hand off to new staff without extra explanation.
Need help? Contact us through your EduTrak dashboard or email support@edutrak.com.